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Field Operations Manager in Norfolk, VA at Dunbar

Date Posted: 6/6/2018

Job Snapshot

Job Description

Job ID: 624414

JOB SUMMARY

This position will be responsible for the overall direction and daily operation of the armed and unarmed security officer force. This person is the primary liaison between Dunbar Protective Services and the contract customers, and works closely with the Dunbar Protective Services Director of Operations, sales team and headquarters support staff.
 
The essential functions of this position are:
1. Responsible for the guidance and supervision of all field supervisors, site supervisors, security officers and related field activities.
2. Responsible for recruiting, hiring, training, career advancement and disciplinary action for the entire guard force.
3. Maintains detailed knowledge of all job site requirements. Assures the site “Post Orders” are current, relevant, readily available, and being adhered to.
4. Maintains a close working relationship with the customer representatives. Resolves issues, performs site inspections and makes recommendations for security improvements. Embraces a philosophy of superior customer service.
5. Supervises and assists in personnel scheduling and assigning security officers to permanent and temporary sites.
6. Assures all security officers are properly uniformed and have the required equipment / duty gear.
7. Maintains the Protective Services vehicle fleet, to include: maintenance schedules, site schedules, vehicle log books, vehicle inspections, driving records, DOT certifications, etc.
8. Conducts random job site inspections and maintains a log of all supervisor site visits, security officer inspections, customer contacts and follow up actions.
9. In conjunction with the Director of Operations, maintains operational and expense budgets.
10. As necessary, performs security guard services to fill temporary opening and/or to provide on-site supervision.
11. 24/7 Availability and travel to other sites required.
12. Other duties as required.

The minimum Knowledge, Education, Experience, Skills, and/or Abilities required to perform this job are, including any physical requirements:

1. Must possess or be able to obtain a State of Maryland Permit To Carry A Handgun and a Maryland State Security Guard Certification.
2. Relevant military police, law enforcement, correctional, security industry, or combination of previous experiences and qualifications.
3. Must pass a medical evaluation and drug screen, and have a clean criminal background.
4. Must pass extensive background review to include employment history, credit check and criminal history check.
5. Must have a current valid Maryland driver’s license with a clean driving record and have dependable personal transportation.
6. Excellent communication and customer service skills, both verbal and written.
7. Be able to deal with stressful situations and maintain self-control at all times.
8. Must be proficient in MicroSoft Word, Excel and Outlook.
9. Ability to acquire first aid and CPR certification from a certified organization providing such training.

Dunbar is proud to be an Equal Opportunity Employer - Minority/Female/Disabled/Veteran. All qualified applicants will be considered for employment without regard to their race, gender, religion, disability, veteran or other protected status. We are committed to providing reasonable accommodation to applicants with disabilities.