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Cash Vault Services - Applications Support Specialist in Nottingham, MD at Dunbar

Date Posted: 5/18/2018

Job Snapshot

Job Description

Job ID: 677603

STATUS: Non-Exempt
REPORTS TO: Assistant Vice President – Cash Vault Services Systems Application Support

New Wage: $15.00/hr!


Provide administrative & clerical support to the field systems application support team and its customers.
The essential functions of this position are:

1. Profiling: Create and maintain customer profiles on multiple systems. Process email requests from DCVS branches, banks, and sales representatives in reference to profile set ups and closings.
2.  Safe Profiling: create and maintain customer profiles on multiple systems.
3. General Bank/Customer Support: Daily questions and or concerns with reconciliation issues, transmissions, balancing and reporting issues.
4. Bank/Customer Support: Support with Veri-Trak issues and settlement.
5. M&T Bank Support: Retrieve profiles from Public web sent to Veri-Trak. Complete customer profile set up on multiple systems.
6. Support: AVP Field Systems Application Support team as needed.
7. Bank of America: support/backup for Bank of America profiler.
8. Other duties as required.

The minimum Knowledge, Education, Experience, Skills, and/or Abilities required to perform this job are, including any physical requirements:

1. High school diploma, with some college preferred.
2. 2-4 Years of clerical/office experience.
3. Experienced with Microsoft Office with an emphasis on Excel, Internet and Outlook
4. Work within a team environment.
5. Must be accurate and detail oriented with good organizational skills.
6.  Customer Support and correspondence experience a must
7. Excellent communication skills, interacting with customers and senior management.
8. Self-starter with little supervision. Able to meet deadlines and prioritize.

Dunbar is proud to be an Equal Opportunity Employer - Minority/Female/Disabled/Veteran. All qualified applicants will be considered for employment without regard to their race, gender, religion, disability, veteran or other protected status. We are committed to providing reasonable accommodation to applicants with disabilities.