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Customer Service Representative - Financial Services in Cockeysville, MD at Dunbar

Date Posted: 8/16/2018

Job Snapshot

Job Description

Job ID: 918093

Are you looking to start a new career? Do you have experience working in a fast paced, financial services environment? If so, Dunbar Armored, Inc., the nation's leading, independently-owned armored transportation company, has an amazing opportunity for you to join our team as a Financial Services Client Support Agent.

Become a part of a fast growing, dynamic company, and join a team that offers an opportunity for accelerated professional growth!

This position is responsible for assisting the Sales, Operations and Administration with day to day execution of duties by providing direct client-facing support for assigned financial accounts. . Provide customer service to new and existing financial accounts conversion and special project assistance, new work coordination, service issue resolution, special event scheduling, SLA management, report generation, facilitation of communication and other needs as client circumstances dictate.

What you will be doing:
• Provide primary point of contact customer support functions for financial customers.
• Administer general correspondence by email and phone.
• Interact with Financial Services Team/RVPs/Account Executives/Branch Managers/Cash Vault Managers/ ATM Team on all issues for each assigned account.
• Assist sales team with paperwork and/or electronic forms to support new business or service modifications on assigned accounts.
• Host and/or participate in weekly, monthly or quarterly conference calls
• Assist in the preparation of daily, weekly and monthly reports.
• Research data for customer inquiries.

What you get from us:
• Quarterly bonus checks
• Flexible schedule
• PTO
• Insurance
• Room for growth

What you will need to be successful in this role:
• High school degree or equivalency. College courses preferred.
• 1 year of providing Customer and/or Administrative support in a marketing and/or sales environment.   • Experience must include Direct Customer Interface as opposed to purely Call Center support.
• Banking experience is preferred.
• Computer skills required (Word, Excel, etc).
• Excellent interpersonal communication skills required (oral & written). Tact and discretion required.

Dunbar is proud to be an Equal Opportunity Employer - Minority/Female/Disabled/Veteran. All qualified applicants will be considered for employment without regard to their race, gender, religion, disability, veteran or other protected status. We are committed to providing reasonable accommodation to applicants with disabilities.